3CX Business Phone Systems

3CX is a robust, fully equipped communications system, which allows you to communicate with your colleagues and customers – anywhere, anytime.

3CX – Your Communications System

3CX is a robust, fully equipped communications system, which allows you to communicate with your colleagues and customers – anywhere, anytime. 

Here is a breakdown of why 3CX is the solution for your business:

Telephony

Web client and mobile apps for remote working

Integrations

CRMs and Microsoft 365

Video

Included in your system, no add-ons needed

Low Cost

Save on your phone bills, add ons and hardware

Live Chat

Talk with your customers in real time via your website or WhatsApp!

Flexible

Keep your numbers, choose your phones and your provider

SMS

Allow your customers to interact with you instantly

Secure

3CX includes advanced security features

3CX Apps & Features

3Cx

3CX enables you to take your extension with you wherever you go. With apps for Android, iOS, web browsers and Windows, you are guaranteed to be kept in the loop, always and everywhere. What’s more, customers can instantly reach you directly from your website with the 3CX Live Chat and WhatsApp integration.

App for Android & iOS

  • Make and take calls from anywhere
  • Video Conferencing
  • Instant Messaging and Chat
  • Answer WhatsApp messages
  • Conference Calls
  • Free VoIP calls with your smartphone
  • Encrypted and Secure

WhatsApp Integration

  • Manage WhatsApp messages directly from one platform
  • Messages are logged, to ensure no response violates company policies
  • Staff do not need to give out their personal WhatsApp numbers
  • Chat conversations are logged centrally
  • WhatsApp messages can be sent to a queue of agents to share the load

Call & Contact Center

  • Switchboard and wallboard
  • Call Center Reporting
  • Queue Strategies and real-time statistics
  • Call & Chat Monitoring
  • Integration with Microsoft 365
  • CRM integration with popular CRMs
  • 3CX CRM API to develop your own CRM integration
  • Call Recordings
  • Hot Desking

Call Flow Designer

  • Call routing based on customer authentication
  • Automatic outbound dialler
  • Callback scheduler
  • Credit Card Authentication
  • Phone Orders
  • Surveys
  • Automated Text to Speech & Speech to Text in 120 languages

User-friendly Web Client / Desktop Apps

  • Work from anywhere – multifunctional web app
  • Call from your browser, control your IP phone or smartphone
  • Answer customer queries from live chat, WhatsApp and SMS from one interface
  • Video conferencing at the click of a button
  • Native Desktop App for calls 
  • View the status of your colleagues

Send & Receive Business SMS / MMS

  • Send SMS / MMS to your customers
  • Route SMS to multiple agents so no message goes unanswered
  • Keep personal mobile numbers private

Slash Costs

  • Decrease your Phone Bill by up to 80%
  • Licensing based on number of simultaneous calls and not extensions
  • Make free interoffice calls and branch calls
  • Free calls to remote workers with web client and iOS / Android apps
  • Use prominent SIP trunks to reduce outbound call charges
  • Use International DIDs & IP Telephony so customers can call in at competitive rates

CRM Integration

  • Supports all major CRMs including Salesforce, Microsoft Dynamics, Hubspot and more!
  • Call journaling
  • Creates a new customer record for new numbers
  • Saves agents time searching 
  • Chat journaling when using 3CX Live Chat
  • Call logging in your CRM records – even when using 3CX Apps!

Live Chat

  • Chat with your customers on your website
  • Create Chat queues
  • Answer from your webclient or 3CX App
  • Transfer chats to other team members
  • Elevate a chat to a call or a video with a click
  • Chat reporting available
  • Chat monitoring feature for Managers!

Integrated Video Conferencing

  • Free for up to 250 participants
  • Create as a conference or a webinar
  • Remote control assistance for quick & easy troubleshooting
  • Pre-upload PDFs before meetings
  • Includes a whiteboard 
  • Share your screen
  • Polling tool
  • Record your videos
  • Includes chat

Security & Backup

  • Increased secure web server configuration
  • Automatic detection & blacklisting of SIP attack tools
  • Global IP Blocklist automatically updated
  • Traffic to 3CX apps is encrypted
  • Voice traffic is encrypted via SRTP
  • Encryption between browser and the website ensured via HTTPS
  • Limit access based on IP

Hotel PBX

  • Check-in/out of Guests
  • Sets extension to match guest name
  • Billing of external calls
  • Scheduling of wake-up calls
  • Blocking of external calls in vacant rooms